v12bet Privacy Policy — Your Data Protection
This privacy policy explains how v12bet collects, uses, stores, and protects the personal information of our users in Malaysia. We are fully committed to transparency in how your data is handled, in accordance with applicable data protection laws.
What information do we collect from you?
V12bet collects the information needed to provide a secure, personalised, and fully functional service. Below are the categories of data we collect:
Account Information
During registration, we collect your username, email address, phone number, date of birth, and identity details required for the Know Your Customer (KYC) verification process. This information is used to identify you as a legitimate user and to keep your account secure.
Device & Browser Information
When you access the v12bet platform, we automatically collect technical information such as your IP address, device type, operating system, web browser type, and time zone. This data helps us detect suspicious activity and ensure the platform runs correctly across all devices.
Payment Information
To process deposits and withdrawals in MYR (RM), we retain information related to the payment method used — including bank name, last few digits of the account number (not the full number), or verified eWallet details. We do not store full credit/debit card information. All payment data is encrypted using industry-standard security technology.
Platform Usage Data
We record betting history, game activity, session duration, pages visited, and in-platform interactions. This data is used to improve the user experience, detect unusual patterns, and meet internal reporting requirements.
Contents of This Policy
- 1. Information Collected
- 2. How We Use Your Data
- 3. Cookies & Tracking
- 4. Storage & Security
- 5. Third-Party Sharing
- 6. User Rights & Policy Changes
What is your data used for?
Ensures every account is held by a verified individual aged 18 and above, and prevents duplicate registrations or platform abuse.
Processing MYR deposits and withdrawals securely via FPX, TNG eWallet, and other local Malaysian payment methods.
Detecting unauthorised access, preventing fraud, and protecting users' financial data from external threats through continuous monitoring.
Analysing usage patterns to improve platform design, speed, and the overall user experience based on real feedback.
Sending important account notifications, transaction confirmations, and updates to platform terms or policies to registered users.
To comply with Malaysian legal requirements, including Anti-Money Laundering (AMLA) reporting obligations and directives from relevant authorities.
Cookies and tracking — how does it work?
The v12bet platform uses cookies — small text files stored in your browser — to enhance your experience and keep core platform functions running smoothly. We use three types of cookies:
Essential Cookies
These cookies are essential for core platform functions such as login authentication, session security, and language preferences. Without them, the platform cannot operate properly and they cannot be disabled.
Analytics Cookies
We use internal analytics cookies to understand how users interact with the platform — which pages receive the most visits, session duration, and navigation flow. This data is collected in aggregate and does not identify individual users.
Preference Cookies
These cookies store user preferences such as display settings and personal configurations. You may choose to disable preference cookies through your browser settings, though this may affect certain platform features. Continued use of the v12bet platform after accepting the cookie notice is taken as your consent.
How is your data stored and protected?
V12bet takes data security seriously. All personal and financial information is stored on servers protected by SSL (Secure Socket Layer) encryption and multi-layered security measures. Access to user data is restricted to staff with a legitimate business need, and all access is logged for audit purposes.
Financial transaction data in MYR (RM) is stored in an environment that meets international payment security standards. Sensitive information such as passwords is never stored in plain text — everything is encrypted using strong hashing algorithms.
We retain user data for as long as the account remains active, or as long as necessary for legitimate business and legal purposes. Once the retention period ends, data is securely deleted in accordance with established internal procedures.
Third-Party Sharing
V12bet does not sell, rent, or disclose users' personal data to third parties for marketing purposes. We share data only in the following circumstances:
- To service providers who assist in platform operations (such as payment gateways), subject to strict confidentiality agreements.
- When required by law, court order, or a legitimate request from Malaysian authorities.
- In the event of a merger or business acquisition, users will be notified in advance.
Our Security Measures
- SSL encryption for all data communications
- Two-factor authentication is available for user accounts
- 24-hour monitoring for suspicious activity
- Passwords are stored in an irreversible hashed format
- Regular security audits by the internal technical team
- Role-based access control for staff
Your rights as a user — what can you do?
You have the right to request a copy of the personal data we hold about you at any time. Requests can be submitted by emailing our support team.
If you find that your data is inaccurate or out of date, you may request a correction. Some information can be updated directly through your account settings.
You may request data deletion upon account closure. However, certain data may need to be retained for a specified period to meet legal obligations.
You have the right to object to the processing of your data for certain purposes. To exercise any of these rights, contact us at [email protected].
V12bet reserves the right to update this privacy policy from time to time in line with changes to legislation, technology, or business practices. Any significant changes will be communicated via the platform or your registered email. The latest version of this policy is always available on this page. The effective date shown at the top reflects the current version. Users are responsible for reviewing this policy periodically. Privacy-related enquiries may be directed to [email protected] or via the FAQ.
Your data is safe with v12bet
We believe privacy is a fundamental right. Sign up with confidence or log in now to start enjoying Malaysia's favourite online entertainment platform.